BT Group is one of Europe's leading providers of telecommunications services. Its principal activities include local, national and international telecommunications services, broadband and internet products and services, and IT solutions.

Strengths:

• comprehensive implementation of customer feedback management
• group-wide implementation of a strategy for addressing climate change and related sector-specific risks
• comprehensive measures to reduce the digital divide
• group-wide implementation of safety management systems and downward trend of accident rate
• reasonable measures to reduce the environmental impact of business travel

Weaknesses:

• lack of transparency regarding training and education performance indicators
  

BT offers a large number of services and technical solutions for elderly people, enabling them to access modern methods of communication and to continue doing so as they get older.